---
title: I need to make some updates to the account access and email. How would I do that?
description: I need to make some updates to the account manager and email. How would I do that?
---

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June 4, 2025

# I need to make some updates to the account access and email. How would I do that?

## How to update access to your DBT dashboard.

#### 🧰 Prerequisites

- First Name and Last Name of new user
- Complete email address of new user
- Confirm new user has cell phone capable of SMS text messaging

---

#### 🔧 Step-by-Step Instructions

### **Step 1: Use the link above**

The link button [Contact Us](https://directbookingtools.com/contact-us/) located in the upper right of this page to send us the information.

> Example John Doe, John.Doe@anywhereDOTcom Cell phone 123-123-1234 .

### **Step 2: Authorized User's may only request this**

Existing users such as Primary users, such as Owner or Primary Stakeholder may only request this.

> For the sake of security, we will only accept request via email for user access from these permission groups.

### **Step 3: Await confirmation of new users account created**

New user will need to follow instructions from email that is created and they will need to login using the exact email address submitted along with a cell phone which will allow a SMS text message for OTP authentication.

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