---
title: I am not getting the password reset email. How can I resolve this?
description: I am not getting the password reset email. How can I resolve this?
---

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June 20, 2025

# I am not getting the password reset email. How can I resolve this?

### **Problem**

I'm not receiving the password reset email.

### **Environment**

- Logged-out user attempting to reset their password
- SaaS platform with email-based password recovery

### **Resolution**

If you’re not receiving the password reset email:

1. Check your **spam**, **junk**, or **promotions** folders.
2. Ensure you entered the **correct email address** associated with your account.
3. Wait a few minutes in case of **delayed email delivery**.

If you still don’t receive the email, please **[contact support](https://support.directbookingtools.com/help@bookinginsights.com?hsLang=en)** so we can assist you directly.

### **Cause**

This can happen due to:

- Email filtering by your provider
- Incorrect email address entered
- Temporary email delivery delays

### **Additional Notes**

- The password reset link is only valid for a limited time.
- Some corporate firewalls may block system-generated emails.

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