I am not getting the password reset email. How can I resolve this?

Problem

I'm not receiving the password reset email.

Environment

• Logged-out user attempting to reset their password

• SaaS platform with email-based password recovery

Resolution

If you’re not receiving the password reset email:

1. Check your spam, junk, or promotions folders.

2. Ensure you entered the correct email address associated with your account.

3. Wait a few minutes in case of delayed email delivery.

If you still don’t receive the email, please contact support so we can assist you directly.

Cause

This can happen due to:

• Email filtering by your provider

• Incorrect email address entered

• Temporary email delivery delays

Additional Notes

• The password reset link is only valid for a limited time.

• Some corporate firewalls may block system-generated emails.